Copyright © Orim Global 2024.
WARRANTY FORM
IMPORTANT: PLEASE TAKE NOTE OF THE FOLLOWING INFORMATION BEFORE SUBMISSION OF YOUR WARRANTY
MAGURA grants the FIRST BUYER a 5-year leak proof guarantee on brake masters, calipers and cylinders if the brake is mounted on a bicycle as original equipment or has been purchased from a dealer as a retrofit. The guarantee is valid for five years from the date of purchase.
This additional guarantee does not apply if the brake components have been damaged by the following:
- Improper use or crash damage
- Using the brake with parts from other manufacturers, in particular, brake pads, rotors or hose
- Changing the surface of the brake through painting, etc.
- Any attempt to partially or completely disassemble the brake master and/or caliper and/or brake cylinder
- Brake adaptations
- Improper maintenance
- Transport damage and/or loss
- Incorrect tightening torque
The brake hose is expressly excluded from the guarantee
Further to above please make sure that:
- Complete brakes with lever body, hose, calliper and brake pads must be sent in for warranties. If we receive brakes without brake pads, we will assume that non-original pads have been used, which will result in a warranty void.
- Proof of purchase has to accompany brakes sent in for warranty.
- Shipping costs are for the account of the customer. If the warranty is approved, then shipping back to the customer will be included.
- An incomplete warranty form will result in a warranty void.
- If the required photos are not provided, it will result in the warranty being void.
